The Black Tux Basics
What is the Black Tux?
The Black Tux is the best way to rent a tuxedo or suit. We use our expertise and technology to bring you an amazing and seamless experience. We invest in the highest quality garments on the market, providing suits that would cost $1200 or more at retail.
How do I rent from The Black Tux?
Renting from us is simple and convenient…
1. Add one of our complete outfits to your cart or create your own custom look.
2. Your order will arrive via FedEx Ground 14 days before your event.
3. If something doesn’t fit, give us a call and we will ship you a replacement in the correct size.
4. Within 3 days after your event, place the pre-paid shipping label on the box your order came in and send it back to us.
How far in advance should I place my order?
We recommend placing your order as soon as you know the date of your event. If your event is a few weeks away, availability may be limited and a rush fee for expedited shipping will be applied. Contact our Customer Care team with any questions regarding availability. Please note that your order must be placed by 3 weeks (21 days) prior to your event date to ensure that your package arrives the full 14 days in advance.
How do I return my rental?
A pre-paid return shipping label is included with every order. To return your rental, place everything into the original shipping box, place the return shipping label over the old shipping label and deliver the box to any authorized FedEx drop-off location or schedule a FedEx pick-up, if needed.
If you do not wish to travel with your provided box, feel free to return ship in a box of your choosing or combine ship your return in another customer’s Black Tux box when possible.
If you have misplaced your pre-paid return label please contact our Customer Care team for a new label to be sent via email.
Please do not try to use the US Postal Service or UPS to return your rental. They will not be happy.
Our rental policy requires that you send back your order within three days of your event. Otherwise, late fees may apply. If for some reason you cannot return your items in 3 days due to travel or other circumstances, please contact our Customer Care team and we will be happy to work with you.
How nice are your rental suits?
Great question. We’ve invested in the highest quality tuxedos and suits by partnering with one of the world’s finest suit-makers. We source the highest quality wools directly from Italian mills and oversee all production runs of our garments. Our rentals aren’t the usual uniform-quality stuff; they would sell for $1200+ in department stores and are only available through theblacktux.com.
Our unique accessories are sourced from manufacturers all over the world.
I love my rental. Can I buy it from you?
Not at this time. We are currently only renting our garments and accessories.
Can I Receive a fabric swatch prior to ordering?
Yes. Please email our customer care team, and give us your address and desired swatch colors. We’ll get one out to you promptly.Top
What is the Home Try-On program?
The Home Try-On program is a free service that allows customers to try out the items of their choice (pending availability) at home for 48 hours. We mail you up to 4 available items (one suit OR tux, one vest, one shirt, and one tie) to try out quality and fit.
What items can I receive in a Home Try-On order?
You can select to receive one suit or tuxedo, one vest, one shirt, and one tie from products on the site that are available for Home Try-On. We cannot accommodate for requests for multiple styles at this time, but customer care can provide fabric swatches for most of the different materials we offer.
Why aren’t all styles available for Home Try-On?
Due to limited availability, some styles have been reserved for paid events only. We would be happy to send a fabric swatch upon request.
Why am I unable to receive shoes for my free Home Try-On order?
Shoes are not available as they are the heaviest items from our collection, and affect our shipping costs.
When does the Home Try-On order arrive?
The Home Try-On order arrives on Tuesdays. You can choose the Tuesday that works best for you from the available Tuesdays while you are configuring your Home Try-On order.
What happens after I receive my Home Try-On order?
We provide a fit consultation after you receive a Home Try-On order – our Fit Specialists can help you to determine the sizes you will need for your official event order. Give us a call at 888-717-1588 or send an email to email@example.com to set up a fit consultation. Feel free to email us photos of yourself in the suit or tux, as this is extra helpful for our fit team to help determine the final sizes you will need for your official event order.
When does the Home Try-On order need to be returned?
The Home Try-On order must be returned no later than 48 hours after the items have been received. A prepaid shipping label is included to make returns easy. Please do not use a Fedex Drop Box to return your trial order. Customers whose orders are not dropped off at FedEx by end of day Thursday will be charged the full rental fee for the provided items. This fee is non-refundable.
Is there a late fee if I keep my home try-on for longer than two days?
Yes. Your free trial is only permitted for a span of 48 hours, so it is very important that you send back your Home Try-On items on or before your Thursday return date. Please remember to use the pre-paid Fedex return shipping label that is included in your package, and drop off the package at your nearest Fedex office. Please do not leave your package at a Fedex Drop Box location. Delayed returns make it very difficult for us to accommodate other customers’ Home Try-On requests.
If your Home Try-On is not post-marked for return by 48 hours after the delivery date, we charge the full cost of the rental. If not returned by Monday, you will go through our regular order collections process. The late fee is non refundable.
Can I receive my Home Try-On over the weekend?
We do not send Home Try-On orders to arrive over the weekend.
Can I get multiple Home Try-On orders?
Unfortunately due to high demand, we are only able to send ONE free Home Try-On per customer.
I’m unable to complete checkout for my Home Try-On order. Why?
If your wedding event is less than 5 weeks away from the soonest available HTO date (or 6 weeks away from current date), we can’t offer a Home try-on. In this case, we suggest that you place your real rental order as soon as possible. We ship all of our rental orders to arrive 2 weeks prior to your event date, which leaves plenty of time to try the items on and receive replacements for any ill-fitting items. For additional information, please give us a call at 888-717-1588 or send us an email to firstname.lastname@example.org.
How do I set it up?
Select your Home Try-On items (one suit or tux, one vest, one shirt, and one tie) on our website—then proceed to checkout for $0.00 to reserve your look, and select your Tuesday delivery date.Top
Measurements and Fit
How do I get fitted for my rental?
We have several options to ensure the perfect fit for you:
1. Tell us the size you need.
2. Get measured by a tailor.
3. Measure yourself at home.
Learn more about getting measured.
What is the deadline for submitting my measurements?
We ask that you have your measurements submitted a minimum of 30 days prior to your event date. To make measurement changes after that date, please contact our customer care team.
How do I know my suit will fit?
Our team of expert fit specialists have developed our proprietary system to get you a great fit, almost always on the first try.
Your order will arrive 14 days before your event, which gives you plenty of time to try it on and make sure it fits. If for some reason it doesn’t, check out our Fit Guarantee.
How do I get a free tape measure?
Just head to our measurement page, and give us your address. Don’t forget to check the mail.
What happens if my rental doesn’t fit?
Try on your tuxedo within 24 hours of delivery. If for some reason your order doesn’t fit, our Fit Guarantee has you covered. Here are your options:
1. For jacket sleeve and pant length alterations ONLY, you are welcome to visit a local dry cleaner or tailor for a quick and precise hem. Please email us a copy of your receipt and we will refund your account up to $15 (see our Customer Rental Agreement). Important note: make sure to specify to the person performing the alteration that extra fabric is not to be cut or removed and that alterations to the fit of the garment are prohibited !
2. For sizing issues concerning the jacket shoulders/body, pant waist/seat, shirt neck/body, vests, and shoes, we will send you another item. You may return all items to us after your event. For requests received after 48 hours of delivery, additional shipping charges may apply.
What sizes do you carry?
For most of our styles:
Jacket chests: 34-58 (even only)
Pant waists: 28-52 (even only)
Shirt necks: 14-20 (full sizes only)
Shirt sleeves: 32/33 to 36/37
Shoes: 6-13 (full sizes only)
At this time, we do not yet carry child or youth sizes.
Do your dress shirts accept cufflinks and button studs?
Yes. A couple shirts in our collection have fold-down French cuffs and require cufflinks. The rest of the shirts in our collection do not have fold-down French cuffs, but can be used with cufflinks or the built-in buttons. Our shirts (besides the Cotton Fly-Front and Pleated Point Collar Dress Shirt) will also accept, but do not require, up to five button studs down the front placket.
What is special about your tuxedo pants?
Traditionally, tuxedo pants do not have belt loops, so our tuxedo pants have subtle waist adjusters that can tighten by about 2”. They do not have the ability to expand the waist beyond the marked size. However, all of our non-tuxedo (suit) pants do have belt loops.
If you would like to wear suspenders, please ensure they have clips, or just rent a pair from us. Our pants do not come with suspender buttons.
How does my rental get to me?
We ship your tuxedo via FedEx to arrive 14 days before your event. Tracking information will be emailed to you when your order ships. Delivery signatures are not typically required, however, if you are having the order shipped to an address where the delivery service will not leave packages at the door, we suggest using an alternate address or having the order shipped to a nearby FedEx delivery center.
To what address should I ship my rental?
We strongly advise having your order shipped to the address where you will be exactly 14 days prior to your event. This will allow maximum time to try on the order and contact us should there be any fit issues. Since most orders are delivered on a Saturday, we recommend using your primary residential address.
Please do not ship your order to a venue or hotel where you plan to arrive less than 14 days in advance. It is always best receive your tuxedo on time, and we’ve designed our garment bag for easy travel. Trust us on this.
How much is shipping?
Standard shipping is FREE both ways, except for rush orders.
Do you ever charge a rush fee?
If you checkout after 12pm Pacific Time on the 13th day before your event, your order will be assessed one of the rush fees below. We do this to help cover expedited processing and shipping charges.
$20 for a checkout 9-12 days of your event (may be shipped FedEx Express, depending on your location)
$40 for a checkout 4-8 days of your event (shipped FedEx Express)
When does my rental arrive?
Your order will arrive 14 days before your event. Please note that your order must be placed 3 weeks (21 days) prior to the event date to ensure that your package arrives the full 14 days in advance.
In what type of box is my rental shipped?
We ship in a high quality corrugated box. Our tuxedos and suits arrive folded once on hangers in garment bags. We recommend hanging it up immediately after delivery to allow any wrinkles to clear. A light steaming may be necessary to remove any stubborn wrinkles.
What happens if no one is home to receive my shipment?
We don’t require a signature for most deliveries. FedEx is instructed to leave your package only if a safe location is available. If they are unable to leave your package, FedEx will reattempt delivery two more times.
Do you ship to P.O. boxes?
Unfortunately, FedEx does not deliver to P.O. Boxes.
Do you deliver outside of the contiguous U.S.?
Not at this time. Orders must also be delivered and returned from the contiguous U.S.Top
Do I need to press my tux?
We use fabric with anti-wrinkle qualities to make sure it’s easy to wear our garments right away. All of our tuxedos and suits come ready to hang and any small wrinkles usually come out after a few hours. If you are experiencing major wrinkle issues after hanging your tuxedo, you are welcome to visit a dry cleaner to have the garments pressed. Email us a photo of the receipt and we’ll be happy to refund up to $15.
Who is responsible for the cleaning?
We take care of all the dry cleaning and we use only modern, eco-friendly processes.
What happens if I damage or lose the rental?
We understand…shit happens. Our dry cleaners and tailors can sometimes fix small stains and minor damage. The Accidental Damage Waiver included with your order covers these.
In case of significant damage which renders the product unusable, or if you fail to return the product, your credit card will be charged for the retail price of the item (see Customer Rental Agreement).
Returns and Cancellations
What if I'd like to change my order?
If you would like to change your order or shipping information, please contact our customer care team.
If you would like to change your measurements, please log in to your account. If your event is less than 30 days away, please contact our customer care team for assistance in changing your measurements.
What should I do if my event is cancelled and I no longer need a rental?
Contact us as soon as you can.
1. We can provide a full refund, if your order has not been prepped and packed for shipment. Please contact our customer care team, so an agent can check on the status of your order.
2. If your order has already shipped out of our warehouse, a refund will NOT be issued.
What happens if I return my rental late?
Any delay can cause problems for the next customer’s order. You will have up to 3 days after your event date to return your rental using your prepaid return shipping label. If for some reason you cannot return your items within 3 days due to travel or other circumstances, please let our customer care team know immediately.
After 3 days, we charge the Full Retail Value (not the rental value) of your items rented. The retail value for the individual items are as follows: Coat $425; Pants $250, Shirt $80; Vest $250, Cufflinks/Studs $40; Ties $40; Suspenders $40; Cummerbunds $40; Pocket Squares $40; Belt $40; Shoes $90; Hanger $4; Garment Bag $10; plus applicable sales tax.Top
What do I do if I'm having a destination wedding?
For destination weddings, we ask that you call us at 888-717-1588 prior to checking out so we can discuss the shipping logistics for you and your event members. When traveling out of the country, we understand travel dates might not accommodate for a 3-day return window, so we will discuss a return date to avoid late fees as well.
Can I see a tuxedo or suit prior to placing an order for my event?
Yes. We offer a Home Try-On that allows you to test out the style of your choosing before your event. Pending availability, we will mail your Home Try-On to arrive on an upcoming Tuesday of your choice. We allow you to hold onto the garments for a full 48 hours. After two days, please return the garments with the prepaid mailing label that is included in the box. For more information, please contact email@example.com or visit our Home Try-On page.
How do I set-up rentals for only my groomsmen?
If you are not planning on renting as the groom, you can still create a wedding event and manage your wedding party’s orders. After inputting your initial event details, you will be prompted to create looks for your party and assign participants to each look. You still must complete checkout to secure a reservation for your groomsmen. We need your address and credit card information but your card will not be charged.
How do I register each member in my wedding party?
You can do this in our Event Planner. We’ve made it easy for you to build a look for your wedding party and input each groomsman’s email address. Upon completion of groom checkout, we will send a welcome email to each groomsman inviting them to create an account for your wedding event. From there, they will be able to enter their sizes and individual shipping addresses.
Can I pay for some/all of my groomsmen's orders?
You can certainly pay for either some or all of your groomsmen’s orders. During the checkout process you will have this option after submitting your wedding party information. Please note that your groomsmen will still need to checkout by submitting their credit card information and agreeing to Terms and Conditions in order to receive their rentals, even if you have covered their costs. They will not be charged. If you would like to pay a partial dollar amount for your groomsmen’s orders please contact our customer care team for assistance.
Can I add, remove, or swap an item after checkout?
Yes, you can make changes to your order up to 30 days prior to your event by contacting Customer Care.
Can I add, remove, or swap a groomsman after checkout?
Yes, you can make changes to your wedding party up until 30 days prior to your event by contacting Customer Care.
Can members of my wedding party add, remove, or swap an item after checkout?
Yes, members of your wedding party can make updates to their order up to 30 days prior to the event date by contacting Customer Care.
How do I ensure that all groomsmen select the same items and event date?
Once you complete your checkout, we send each groomsman an email with easy instructions on how to enter their size information for the look you have chosen. If the groomsmen would like to add, remove, or further modify the pre-selected look chosen for them, they can contact our Customer Care team up 30 days prior to the wedding date for help with modifications.
Can I check on the status of each groomsman’s order?
Yes. Once you have input your groomsmen’s contact information and completed the checkout process, you can check on the status of each groomsman’s order in your Event Planner.
Can I rent just the coat or just the pants?
No. At this time we only offer rentals of an complete outfit (coat and pants).
I’m a groomsman. How does it work for me?
You’ll receive an email invite once your event manager has selected your look. Click through the link in our email, fill out your size information and complete your checkout process as soon as possible.Top
When do you charge my credit card?
Your credit card will be charged once you have entered your sizes and completed the checkout process.
You may see a transaction pending authorization. This is common bank practice for credit card transactions and the authorization will clear within 72 hours.
I'm having trouble checking out.
If you are having trouble submitting payment information please check to verify that the following fields are complete and correct on the payment checkout screen: shipping and billing addresses (street, city, state, zip), card type, number, expiration date, name and CVV code. If the checkout problem persists, please contact our customer care team for immediate assistance.
Why am I being charged a damage waiver and/or sales tax?
We currently charge a $5.00 damage waiver on every order we ship. This covers minor wear and tear that your garments may endure during your event.
Because we are “leasing” a product to you, we are required to charge state sales tax in most jurisdictions.
Is your payment method secure?
Your privacy and security is of the utmost importance to us. Your data is always protected and will never be sold to a third party. All transactions on our website process securely using industry standard encryption 256-bit SSL.Top