Black Tie Done Right

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Customer Care

The Black Tux was born partly out of our dissatisfaction with the poor customer service in the tux rental industry.
We are a different kind of company, and our customers mean everything to us. If you don't find the answer you are looking for, please call or email us.

1 (888) 717-1588

Monday - Friday (9am - 6pm PST)

Weekends (9am - 4pm PST)

For marketing & partnership inquiries, please contact

For press inquiries, please contact

Fit Guarantee

While this is not a made-to-measure suit, we go the distance to get you the right fit. If your order doesn’t fit quite right, we will make sure to get you one that does. Trust us, we've done this before.

Delivery Guarantee

All orders arrive one week before your event. This gives you enough time to try it on and make sure it fits. We also offer rush shipping.

Secure Shopping

We care about our customers privacy and security. Your data is always protected. All transactions on our website occur securely using industry standard encryption (256-bit SSL). Any data stored is protected by multiple layers of security to protect it from unauthorized access.

Payment Methods

We accept all major credit cards. Have something you want to trade for a tux rental? Send us an email. This is not a joke.


Click here to read our answers to the most common questions our customers have. Is your question not answered? Contact us.